FREQUENTLY ASKED QUESTIONS
What You Need to Know
WHAT IF I DON’T LIKE WHAT I GET IN MY SUBSCRIPTION BOX?
Everyone loves different things and that's what we love about our customers. We put a lot of thought in our boxes, searching for the seasons latest trends, and also reviewing each product ensuring it meets the highest standards before it is approved to go into your box. We know you will love your package but if you don't, we have a FIRST BOX guarantee. If you don't love your first box, simply return the the unopened items and receive a refund.
To start your return click here
Limited Edition Shop Purchases are Final Sale
WHAT IS LOCAL PICK UP?
At Little Kaktus Co, we love supporting and reaching out to our community. Local pick up is available to customers living in the Lower mainland, BC Canada area.
Pick up location will typically be in Coquitlam or Port Moody BC. We will be hosting pick up party events in the future so stay tuned!
You will receive more information on pick up via email and if you have an questions feel free to contact us.
We can't wait to meet you!
* sometimes we will have other non-canadian products in your box (because the quality and company is just too amazing!) but your Kaktus Box will always be filled with either all or mostly Canadian goods!
WHAT IS YOUR CANCELLATION POLICY?
Leaving so fast? We're sad to see you go. Before hitting that cancel button we would love you to email us and let us know what we can do to make your experience better and your Kaktus Box worthwhile!
Contact us by filling the form below!
But if you've decided to part ways, we understand and will always love to have you back. Annual Subscribers can cancel anytime before their renewal period, a year from when you first signed up. Flex plan subscribers can cancel anytime before the next billing period which usually takes place within the first week of February, May, August and November.